April 29, 2016 10:00 AM - April 29, 2016 05:00 PM
Intermediate Conflict Coaching
Add New Conflict Coaching Techniques & Tools for Your Skill Set

This advanced conflict coaching training will give you new techniques and tools. You'll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching Training 101.

In this highly hands-on, one-day training, you will learn when and how to:
  • Effectively use role play with clients to help broaden their perspective and give them a chance to practice effectively communicating.
  • Help clients become aware of their assumptions so that they can be open to new possibilities.
  • Teach the client effective communication techniques.
  • Work with a client that is really stuck and doesn’t see any good options.
  • End a conflict coaching session and refer the client elsewhere.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for conflict coaching by phone will also be covered.

Currently not an active Conflict Coach? While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, H.R., family situations, and more. We hope you will join us in going to the next level of conflict coaching.


Cordell Wesselink, MA
Cordell works as Community Boards’ ADR Programs Director. In this position, he collaborated to create, implement and co-train volunteers for the organization’s Conflict Coaching Program. He leads regularly-scheduled 2-day facilitation trainings, and designs and delivers customized trainings on conflict resolution, effective communication, and mediation to a range of clients. In addition, Cordell oversees all operations of our Neighborhood Mediation Program. Cordell also manages all trainings for the SF District Attorney’s Office’s Neighborhood Courts, along with ongoing evaluations of the program’s adjudicators.

Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she is a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy also is a co-creator and co-trainer for Community Boards’ Conflict Coaching Classes. Visit Betsy’s website here: www.betsyzeger.com.

  • Required prerequisite: Community Boards’ Conflict Coaching 101
  • Date & Times: Saturday, Dec 3 | 10:00 am - 5:00 pm
  • Location: Opera Plaza Community Room, 601 Van Ness, San Francisco
Opera Plaza Community Room, 601 Van Ness, San Francisco