December 08, 2018 10:00 AM - December 08, 2018 05:00 PM
Intermediate Conflict Coaching
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Add New Conflict Coaching Techniques & Tools for Your Skill Set
Saturday, December 8

Intermediate Conflict Coaching will give you new techniques and tools. You'll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching Training 101.

In this highly hands-on, one-day training, you will learn when and how to:
  • Effectively use role play with clients to help broaden their perspective and give them a chance to practice effectively communicating.
  • Help clients become aware of their assumptions so that they can be open to new possibilities.
  • Teach the client effective communication techniques.
  • Work with a client that is really stuck and doesn’t see any good options.
  • End a conflict coaching session and refer the client elsewhere.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for conflict coaching by phone will also be covered.

Currently not an active Conflict Coach? While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, H.R., family situations, and more. We hope you will join us in going to the next level of conflict coaching.


Cordell Wesselink, MA
Cordell works as Mediation Supervisor for the Consortium for Children, which mediates throughout California between adoptive and birth families to help children maintain important relationships after adoption. Previously he was Community Boards’ ADR Programs Director, where he co-created their Conflict Coaching program, managed their Neighborhood Mediation operations, coordinated and led various trainings, including those for the SF District Attorney’s restorative justice-focused Neighborhood Courts program, and facilitated numerous private and public meetings. Cordell has a background in Gestalt Process from the Esalen Institute, coaching, mediation, and group meeting facilitation, along with theoretical and practical expertise from a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding. Visit Cordell's website:

Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she has been a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy also is a co-creator and co-trainer for Community Boards’ Conflict Coaching Classes. Visit Betsy’s website:

  • Required prerequisite: Community Boards’ Conflict Coaching 101
  • Date & Times: Saturday, Dec 8 | 10:00 am - 5:00 pm
  • Location: 10th & Mission Family Housing, 1390 Mission Street, San Francisco 94103

10th & Mission Family Housing, 1390 Mission Street, San Francisco 94103